For & Against You in a Dispute
These are three of the main causes for complaint against a cleaner and what factors are for or against your case.
These are three of the main causes for complaint against a cleaner and what factors are for or against your case.
Fabric shouldn't shrink excessively during cleaning and where shrinkage or distortion happens to a small area of fabric, will almost certainly be due to poor treatment by the cleaner. However, some manufacturers may have allowed up to a 10% tolerance to shrinkage, which is excessive but would turn a 32" waist into a 29" waist (a tight squeeze at least)
Most fabrics have some form of shrinkage from new, even cotton. They also stretch during wear and are therefore likely to feel tighter after cleaning than before. This is normal and you can not expect to have cover for it from the cleaner. Also sometimes we get fatter over the time we're wearing a garment and it will feel tighter after cleaning.
This is normally characterised by circular wealds on the fabric around where a stain used to be. It can lighten or darken an area and is fairly easily recognisable. Scraping or scrubbing a fabric can cause damage and is a common fault in with silk and cotton cleaning which shows up as a lighter area of material. Graying of the fabric is normally due to contaminated solvent.
If you have been warned that taking action may cause damage and damage occurs. If you have asked a cleaner to spot a stain as a garment will be ruined if a stain remains then they have just been following your instructions. A dull/gray look can be caused by loss of optical brightners and this can be taken as graying.
This type of damage can take many forms. Crinkling of belts because the backs aren't cleanable or deterioration of the fabric because one element is attacked by the cleaning solvent. Dye running out of one part of a garment and re-depositing on another is a common fault in manufacturing often due to not testing the fabric for cleaning.
In this case you will almost certainly have a successful claim against either the dry cleaner or the retailer, unless you've accepted owners risk. Owners risk might be asked for if a cleaner has a legitimate concern about your item. If not, your only problem might be the fight between manufacturer and cleaner, who often blame each other. However, this will just delay matters and should not affect a positive outcome.
Office:
Pool House
34 Ivinghoe Road
WD23 4SW
 Phone: 020 8421 8866
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