How to Handle A Dispute

Have you ever thought that a professional should have done more than they have or that they have ruined your garment? Well here's where you can find cost effective help. 
Remember, nobody likes a dispute...... Not you or the person you're in dispute with and very few businesses like their reputation damaged by not dealing with a problem in the right way. All businesses at some point will have a dissatisfied customer even when they are legitimately trying their best. In fact, we would suggest that someone who resolves a dispute to your satisfaction is someone you should use as they have demonstrated their intention is to satisfy their customers.
So how are you going to achieve the best results if you believe something has gone wrong? Here are some basic rules that will help you to a successful conclusion to your dispute..
DON'T  get Angry
Shouting simply sets up a conflict situation and solves nothing. Ask for the manager or the owner immediately you notice a problem and explain, calmly and dispassionately why you're complaining. Remember - your aim is to resolve the dispute in your favour not to get into an argument.
LISTEN
Once you've explained what you think has gone wrong listen to what the manager or owner has to say. A conversation is a two way communication - the manager may make very good sense and be explaining a way to resolve the dispute. Alternatively he may be agreeing with you that something has gone wrong and suggesting that some other cause (other than their negligence) is to blame. You can't just dismiss this out of hand...they may be right.
THINK Before you talk
Starting with "You've ruined my suit" may set the hackles up and put the other party on the defensive. Instead calm things down and asks for the other persons agreement as to the nature of the problem and from there you can move forward productively.
Set your case out clearly
After you've listened, if you disagree then explain clearly and calmly what you believe to be the case. If the cleaner is offering to repair the damage you have to let them try. However, state clearly that you believe them to be at fault and that you are prepared to take the matter to court if necessary to solve the dispute. If the professional suggests that you both use an independent testing house to assess who is to blame for the problem accept the offer (even if you have to pay or suggest using DrClean) whoever is at fault will have to cover your costs in getting the examination done, once fault is proven.
The LAW is on your side
If someone has been negligent and thereby damaged one of your possessions you are perfectly entitled to sue in the small claims court and reclaim an amount for damages plus the costs associated with a case (not including legal expenses). This includes the cost of any independent advice you have sought but you  shouldn't  need a lawyer as a small claims court will act as arbitrator and assess the facts of the case, coming to a logical conclusion. The costs are around £30 and court staff will be very helpful if you ask them any questions.
Although you don't necessarily get what you pay for you can't expect to pay £1.50 to clean a pair of trousers and then be upset that they don't do £6.00 worth of work on them, nobody is aiming to make a loss just because it's you. If you pay £5.00 for a suit to be cleaned it's unlikely to be cleaned very well because you're just not paying enough for someone to spend much time on your garment. In general, if a service is cheap you're paying for minimal cleaning and as long as you realise that there's no problem with using the service. However, don't expect to drive away in a Rolls Royce if you don't pay for one.
By giving us the details of your problem we'll be able to send you a letter from DrClean helping you to make a claim against whoever is at fault. There will be a £10 fee for this service (that should be reclaimable) and we will contact you and set an individual advisor specifically to deal with your case if necessary. 
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